Most airlines now charge a $15 fee for checked baggage. The rationale behind the decision is simple: if everyone checks a bag for $15, it adds up to quite a bit of money.
Unintended consequence: to avoid the checked baggage fee, many people are now switching to carryon-only travel. This increase in carryons creates havoc while people are boarding the plane. Boarding takes longer, turnaround time is slower, and customer satisfaction decreases.
So was it worth it?
Sunday, July 12, 2009
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2 comments:
NO!
Heck no! I typically fly Southwest as they are the last of its kind - not charging for luggage! It pains me to fly other airlines for the very reasons you list - turn around time and carry on debacles. I love SWA!
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